Support Q&A

Answers to the most common questions about Nimbus-Key® ID, registration, DE-MFA®, and how we keep your identity and access secure.

Nimbus-Key ID Q&A

Browse the questions below to understand how Nimbus-Key® ID works, how to register, and what happens in different real-world scenarios like lost devices, PIN resets, and enterprise integrations.

What is Nimbus-Key ID, and how does it work?

Nimbus-Key ID is our advanced SaaS cybersecurity solution. It combines KYC (Know Your Customer), AI (Artificial Intelligence), and biometric technology to provide secure user registration and authentication. It creates a dynamically encrypted ID in a QR code and a Personal Identification Number (PIN) for multi-factor authentication (MFA).

How do I register for Nimbus-Key ID?

To register for Nimbus-Key ID, download our mobile app and follow the registration process. You'll be guided through setting up your unique encrypted ID and PIN.

Why is multi-factor authentication (MFA) important?

MFA, like our DE-MFA®, adds an extra layer of security by requiring multiple forms of verification. It makes it significantly more difficult for unauthorized individuals to gain access to your accounts.

How is Nimbus-Key ID integrated with my company's systems?

Nimbus-Key ID uses SAML2 and OIDC for secure key exchange, allowing it to integrate seamlessly with your company's backend systems. This integration safeguards the entry points to your enterprise systems.

Is Nimbus-Key ID compliant with government regulations?

Yes, Nimbus-Key ID is designed to meet government regulations related to digital identity and security, aligning with key compliance requirements.

Can I use Nimbus-Key ID for personal accounts?

While Nimbus-Key ID is built for enterprise-level security, it can also be used for personal accounts, giving individuals a highly secure way to access online services.

How is my personal information protected?

We prioritize the security and privacy of your personal information. Nimbus-Key ID employs advanced encryption and access controls to safeguard your data.

Is the Nimbus-Key ID app available for all mobile devices?

The Nimbus-Key ID app is available for a wide range of mobile devices, including iOS and Android. You can download it from the respective app stores.

What happens if I forget my PIN?

If you forget your PIN, you can go through a secure PIN recovery process provided by the app to regain access to your Nimbus-Key ID.

What happens if I lose my smartphone or it's stolen?

If your smartphone is lost or stolen, your Nimbus-Key ID is still secure because your PIN and encrypted ID are protected by strong encryption. You should contact support so your account can be temporarily deactivated until you recover your phone or set up Nimbus-Key ID on a new device.